West Jefferson Animal Hospital at 121 East Main Street in West Jefferson, Ohio

Customer Reviews about West Jefferson Animal Hospital

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  ****GOOD JOB LOOSING CUSTOMERS, ESPECIALLY NEW ONES**** I agree the Veterinarians appear to care about the animals they see but a much less than satisfactory experience for myself 08/2016! They also seem to want to charge for every single instance of needed care even though THEY require follow-ups for boosters? Our incidence came from being new to the area and taking 1 of our recuse animals here for their annual. We told them that our dog would be there in 2 weeks for boarding and needed ALL work done for him to be boarded there. The vet said he needed a immunization they required but said we "could have it done when we brought him in" and left it at that. When we dropped him off we were informed at that time it would be another office visit and exam charge of which was NOT volunteered to us previously. I attempted to explain this and the woman at the desk merely balked and said "there's nothing I can do since it's not my problem". During the next attempt to understand why this was not divulged to us when 2 weeks ago it would have NOT resulted in an additional charge she stated "I don't care" to my wife and I twice. I contact the "owner/veterinarian" and explained this to her. She seemed concerned but was VERY questioning about my "end of the conversation" vs. the employees story of which she was made privy to prior to my conversation. I was told she would questionably investigate and get back to me at which, as of this date, has not happened. With this type of, or should I say LACK of, customer service I am seeking another decent vet's office in the area and suggest that maybe, if they have people working in their office with this attitude, I would question the treatment of your animals left in their care.
  January 27, 2017

  by Alan Shumaker

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Today: 09:00 am — 06:00 pm

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About West Jefferson Animal Hospital in West Jefferson